RETURNS

Unwashed, unworn and unused items in original condition may be returned upon presentation of the original invoice within 14 days of order receipt.

Track and trace post is required for sending items back for a refund / exchange

If you have requested a refund we will notify you via email once your refund has been processed.

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

As New Zealand Uniforms is not liable for the loss of an item being returned we recommend that you return it using registered mail.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

IN PERSON

Present your online invoice at any New Zealand Uniforms retail store within 14 days of order receipt.

Use our Shop Locator to find your closest store.

The method of payment used to make your purchase must be presented.

Orders made via Paypal may be refunded to the credit or EFTPOS card of your choice: please note that the cardholder name must be identical on both the original invoice and a form of photo identification must be presented.

If any of the above cannot be provided, a gift card will be issued.

# New Zealand Uniforms does not accept returns on One Day only / Daily Deal online sale items.

BY POST

Please post your item along with the original invoice to:

Track and trace post is required for sending items back for a refund / exchange

New Zealand Orders
Auckland, New Zealand

Unit F 
19 Orbit Drive 
Albany 
North Shore

INTERNATIONAL ORDERS

International returns or exchanges must be made through our Customer Service Team. Please Contact Us so that we may assist you.